Automate your customer service without compromising on experience.
The manual helpdesk, plus an AI agent on your website
€19/seat/month
AI usage, billed monthly
€0.69 per AI resolution
Key features
The manual helpdesk, plus an AI agent on your website
€19/seat/month
AI usage, billed monthly
€0.69 per AI resolution
Key features
The full helpdesk, with the AI assist add-on for drafts, briefings and autopilot on email
€49/seat/month
AI usage, billed monthly
€0.69 per AI resolution
Everything in Starter, plus
The full helpdesk, with the AI assist add-on for drafts, briefings and autopilot on email
€49/seat/month
AI usage, billed monthly
€0.69 per AI resolution
Everything in Starter, plus
For larger teams with SSO/SAML, Directory sync and negotiated terms
From €89/seat/month
AI usage, billed monthly
Negotiated AI rates
Everything in Pro, plus
For larger teams with SSO/SAML, Directory sync and negotiated terms
From €89/seat/month
AI usage, billed monthly
Negotiated AI rates
Everything in Pro, plus
Move the sliders and we do the math: what each plan costs for a team your size.
| Work out your monthly cost | Starter | Pro |
|---|---|---|
| Seats | €955 × €19 | €2455 × €49 |
| AI assist | Not included | €1755 × €35 |
| AI resolutions / month | €138200 × €0.69 | €138200 × €0.69 |
| Total | €233/month | €558/month |
Starter: €233 /month. Pro: €558 /month
Always-on drafts, autopilot and briefings on every email, at one flat price per seat on top of Pro.
€35/seat/month
A draft reply on every inbound email, sent unattended on autopilot when you let it, and a briefing on the contact at the top of each conversation. Charged today for the rest of your period when you add it; removing it takes effect at the end of the period.
On Pro · Enterprise
The AI is metered separately from the first case, at one flat rate per outcome.
€0.69per AI resolution
A case the AI resolved end to end, on chat or email, with no one on your team replying. Counted once per case, and only after it has stayed resolved for 72 hours.
On Starter · Pro · Enterprise
| Every feature, by plan | Starter | Pro | Enterprise |
|---|---|---|---|
| Usage & limits | |||
| AI resolutions / month | €0.69 each | €0.69 each | Custom |
| Seats | Billed per seat | Billed per seat | Billed per seat |
| Email inboxes | Unlimited | Unlimited | Custom |
| Chatbots | Unlimited | Unlimited | Custom |
| AI memory | 40 MB | 100 MB | Custom |
| AI | |||
| AI agent on your website | Included | Included | Included |
| AI drafts on every email + autopilot | Not included | Add-on | Add-on |
| AI summary for agents | Not included | Add-on | Add-on |
| Knowledge gaps & satisfaction | Not included | Included | Included |
| Automatic AI topics | Not included | Included | Included |
| Connect custom APIs | Not included | Included | Included |
| Auto-sync web pages | Not included | Included | Included |
| Human handover | Included | Included | Included |
| Helpdesk | |||
| Live chat | Included | Included | Included |
| SLAs & B2B clients | Not included | Included | Included |
| Side conversations | Not included | Included | Included |
| White-label email | Not included | Included | Included |
| Automatic urgency detection | Included | Included | Included |
| Saved views & teams | Included | Included | Included |
| Public API | Included | Included | Included |
| Reporting | |||
| Basic reporting | Included | Included | Included |
| Advanced reports | Not included | Included | Included |
| Security & admin | |||
| SSO/SAML | Not included | Not included | Included |
| Directory sync | Not included | Not included | Included |
| EU data residency | Included | Included | Included |
| Support | |||
| Support | Priority (email & Slack) | Priority + phone | |
How seats, AI usage and billing work.
Start a free trial of Pro, or book a 20-minute walkthrough and we'll show you how Replyful would work for your team.